1. Identification, products, order and payment

1.1 Seller. The sixsoeurs.fr website is published by SIXSŒURS, a simplified joint-stock company (société par actions simplifiée) with a share capital of €5,100, registered office: 5 rue Nicolet, 75018 Paris, France, Paris Trade and Companies Register (RCS) 537 802 951, intra-Community VAT number FR08537802951. Contact: contact@sixsoeurs.fr, +33 9 79 33 10 26 (boutique), Tuesday to Saturday, 11:30 am to 7 pm (Paris time).

1.2 Scope. These terms govern distance sales concluded on sixsoeurs.fr between SIXSŒURS and any person acting as a consumer (the “Customer”). They do not apply to purchases made in the boutique or to sales to professionals. The Customer accepts them by placing an order.

1.3 Products. SIXSŒURS offers fashion clothing and accessories, while stocks last. Photographs and descriptions are as accurate as possible; colours may vary slightly depending on your screen. If a product is unavailable after an order has been placed, the Customer is informed by email and refunded, or may modify the order.

1.4 Order. The Customer selects items, checks the basket and contact details, then places the order after reading these terms and conditions. The contract is concluded when the confirmation email, which states the order number, is sent. The Customer is responsible for the accuracy of the details provided. SIXSŒURS may refuse or cancel an order for a legitimate reason (payment declined or fraudulent, ongoing dispute over a previous order, delivery address not possible).

1.5 Prices. Prices are shown in euros, including all taxes, excluding delivery costs, which are displayed before the order is finally confirmed. The price that applies is the one displayed at the time of the order.

1.6 Payment. Payment is made online, at the time of the order, by bank card, PayPal, Payplug or Alma (instalment payment). Payments are processed by secure payment providers (Shopify Payments, PayPal, Payplug, Alma); SIXSŒURS does not have access to full bank card details and does not store them. The invoice is available in the customer account and is enclosed with the parcel or with the confirmation email.

1.7 Customer account. Creating a customer account is optional: the Customer can order without an account. An account is recommended, as it allows the Customer to track orders, download invoices and go directly to return procedures. Without an account, the Customer can find their order using the “Order status” link in the confirmation email and in the shipping email, which gives access to tracking, the invoice and return procedures.

2. Delivery and import taxes

2.1 Zones and carriers. SIXSŒURS delivers to mainland France, within the European Union and to certain countries outside the European Union. The countries served, delivery methods, estimated lead times and delivery costs are displayed before the order is confirmed. Shipments are entrusted to Colissimo and Chronopost.

2.2 Delivery time. SIXSŒURS delivers the order 6 days after the contract is concluded, excluding delays caused by customs for shipments outside the European Union. In the event of delay, the Customer may require SIXSŒURS to deliver within an additional reasonable period; failing delivery within that period, the Customer may terminate the contract and be refunded, in accordance with articles L.216-2 et seq. of the French Consumer Code.

2.3 Transfer of risk. The risk of loss or damage to the parcel passes to the Customer when they take physical possession of it. On receipt, the Customer checks the condition of the parcel and reports any anomaly (damaged parcel, missing item) to contact@sixsoeurs.fr, preferably within 7 days, with photos and the order number. This formality makes it easier to handle the claim with the carrier; it does not deprive the Customer of their statutory rights.

2.4 Undelivered or returned parcel. If the parcel is returned to SIXSŒURS because of an incorrect address or non-collection, SIXSŒURS contacts the Customer to agree on either re-shipment at the Customer’s expense, or a refund minus the outbound and return delivery costs incurred.

2.5 Customs duties and taxes (outside the European Union). For any delivery outside the European Union (in particular the United Kingdom, Switzerland, the United States, Canada and Japan), customs duties, taxes and clearance fees of the destination country are payable by the Customer. They are charged to the Customer by the carrier or the customs authority at delivery. The Customer should find out about the rules applicable in their country.

3. Right of withdrawal, returns and refunds

3.1 Principle. The Customer has 14 calendar days from receipt of their order to withdraw, without having to give a reason or pay any penalty, other than the return costs set out in article 3.4. If the order is delivered in several parcels, the period runs from receipt of the last one. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. The withdrawal may concern all or part of the order.

3.2 How to withdraw. The Customer exercises their right by clicking on “Withdraw from the contract here”, a link in the website footer that leads to the page “Return procedure / Withdraw from the contract here”, available throughout the withdrawal period. The Customer can withdraw from their order using the “Cancel or return” buttons in their customer account or on the “Order status” page (link in the confirmation and shipping emails); or, without an account, by filling in the form on that page (order number, email, items concerned) and clicking the “Withdraw from the contract here” button. SIXSŒURS sends them an acknowledgement of receipt by email without delay, restating the content of their declaration and the date and time it was sent.

The Customer may also withdraw by email to contact@sixsoeurs.fr (order number, email and items concerned), using the model withdrawal form in the annex, or by calling the boutique on +33 9 79 33 10 26, Tuesday to Saturday, 11:30 am to 7 pm; in the latter case, SIXSŒURS confirms the declaration by email. No prior approval from SIXSŒURS is required. A parcel sent back within the period without a prior declaration is treated as a withdrawal.

3.3 Returning items. The Customer returns the items no later than 14 days after communicating their decision. Garments must be returned in their original condition: unworn, unwashed, with their labels and accessories. Trying on is permitted. The Customer is only liable for any loss in value resulting from handling other than what is necessary to establish the nature and characteristics of the items. The Customer may reuse the original packaging if it is not damaged, hiding all the barcodes on the outbound label. Items are returned to: SIXSŒURS – Boutique, 4 rue de Franche-Comté, 75003 Paris, France; the Customer may also drop them off directly at the boutique.

3.4 Return costs and label by country. These conditions are communicated before the order is placed.

Zone	Countries	Return costs	How it works
1	Mainland France, Belgium, Luxembourg	Free	After the declaration, or by email, a prepaid label is sent within 24 hours
2	Spain, Netherlands, Denmark, Sweden, Germany, Italy, Portugal, Poland and other EU countries	Flat fee of €9 deducted from the refund	Same: label sent within 24 hours
3	Outside the European Union: Switzerland, Norway, United Kingdom, United States, Canada, Japan and other countries	Return shipping costs borne by the Customer, with the carrier of their choice	See article 3.5

3.5 Returns from a country outside the European Union. SIXSŒURS does not issue a return label for countries outside the European Union: the Customer organises the return themselves, with a carrier that accepts international returns with a customs declaration (for example the partners of Colissimo or Chronopost; some carriers, including DHL, refuse such returns under their own terms). To avoid paying import taxes on a parcel that is only a return, the Customer is invited to:

1. ask SIXSŒURS for the return document (“Returned goods to original seller”), which contains the information requested by customs; it is sent by email with the original invoice, and the Customer prints the email and its attachments to enclose them with the parcel;
2. choose “Return of goods / Returned goods” as the nature of the shipment on the customs declaration (CN23), and not “Sale of goods”;
3. state the real value of the items and the description “Returned women's clothing / Return of goods to seller”;
4. enclose with the parcel, together with SIXSŒURS’s email, the original invoice, the order number and the product references; the parcel is addressed to SIXSŒURS – Boutique, 4 rue de Franche-Comté, 75003 Paris, France.

SIXSŒURS provides this method free of charge so that no customs duties are paid on the return, and the Customer may contact SIXSŒURS before shipping (contact@sixsoeurs.fr or +33 9 79 33 10 26) to check the procedure. This procedure is practical help: forgetting or being unable to use it does not affect the right of withdrawal. If, despite compliance with this procedure, duties or taxes are charged to SIXSŒURS when the parcel arrives, SIXSŒURS informs the Customer, provides the supporting document and may deduct them from the refund, up to the amount actually paid.

3.6 Refund. SIXSŒURS refunds the Customer no later than 14 days after being informed of their decision to withdraw. It may defer the refund until it has received the items or until proof of their dispatch, whichever is earlier. The refund is made using the same payment method as the one used for the order, at no cost to the Customer. It includes the price of the items and, where the withdrawal concerns the whole order, the outbound delivery costs at the standard rate. The return costs provided for in article 3.4 are deducted. A credit note is only offered at the Customer’s request.

3.7 Exchange. Exchanges are possible on request, subject to availability: the Customer withdraws from the contract for the item and then places a new order.

3.8 Exceptions. In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to items made to the Customer’s specifications or clearly personalised, nor to items sealed for hygiene reasons (for example socks, delivered in sealed packaging) once they have been unsealed after delivery. These items are indicated on their product page before the order. No other item is excluded from the right of withdrawal.

Annex – model withdrawal form

“To SIXSŒURS – Boutique, 4 rue de Franche-Comté, 75003 Paris, contact@sixsoeurs.fr: I/We hereby give notice that I/we withdraw from my/our contract for the sale of the item below: [item(s)], ordered on [date], received on [date], order number [number]. Name, address and email of the Customer. Date.”

4. Guarantees, personal data, mediation and applicable law

4.1 Legal guarantee of conformity. SIXSŒURS is liable for any lack of conformity existing at the time of delivery, in accordance with articles L.217-3 et seq. of the French Consumer Code. The Customer has 2 years from delivery of the goods to take action; during this period, they do not have to prove that the defect existed at the time of delivery. They may choose between repair and replacement; if these are impossible or disproportionate, they may obtain a price reduction or termination of the contract. The costs of bringing the goods into conformity, including returning the item, are borne by SIXSŒURS: the Customer contacts contact@sixsoeurs.fr with photos and their order number. The Customer also benefits from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). The seller remains bound by the legal guarantee of conformity referred to in articles L.217-3 to L.217-20 of the French Consumer Code, as well as by the guarantee relating to hidden defects of the item sold under the conditions provided for in articles 1641 to 1648 and 2232 of the French Civil Code.

4.2 Personal data. SIXSŒURS, as data controller, collects the data needed to manage orders, delivery, invoicing, customer service and fraud prevention. It is shared with its service providers (hosting of the boutique, payment, carriers, email sending) and kept for as long as necessary for these purposes and for accounting and legal obligations. Marketing communications are only sent with the Customer’s consent, which may be withdrawn at any time. The Customer has rights of access, rectification, erasure, objection, restriction and portability, which can be exercised at contact@sixsoeurs.fr, and may lodge a complaint with the CNIL. Details are set out in the privacy policy (https://sixsoeurs.fr/policies/privacy-policy).

4.3 Consumer mediation. If a dispute with customer service is not resolved, the Customer may refer it free of charge to the consumer mediator: the CM2C, to which SIXSŒURS subscribes. A referral can be made using the online form at www.cm2c.net or by post to the CM2C, 49 rue de Ponthieu, 75008 Paris, France, after a prior written complaint to our customer service.

4.4 Intellectual property. The texts, photographs, visuals, trademarks and elements of the website are the property of SIXSŒURS and are protected. Any reproduction or use without prior written authorisation is prohibited.

4.5 Applicable law and disputes. These terms and conditions are governed by French law, without depriving a consumer Customer residing in the European Union of the mandatory protective provisions of their country of residence. In the event of a dispute, an amicable solution is sought first; failing that, the Customer may bring the matter before the competent court under the ordinary rules of law.

4.6 Changes to these terms. The terms that apply are those in force on the date of the order. SIXSŒURS may amend them for the future. Version of 5 November 2026.